Support Center

Quick solutions to common questions and guides for your spiritual journey.

Quick Troubleshooting

App won't play?

Try restarting the app or ensuring your volume is turned up.

Missing Tracks?

Check if you moved the files from their original folder.

Wrong Count?

Use the 'Reset' button in the playlist to clear progress.

Common Questions (FAQs)
Playlists & Audio
Why does it say "File not found" for my recording? +
This usually happens if the audio file was moved or deleted from your device outside of the app. To fix this, simply re-record the Thikr or re-import the file into your playlist.
How do I change the order of tracks? +
Currently, tracks are listed in the order they were added. To re-order, you can remove a track and re-add it at the end, or create a fresh playlist with your preferred sequence.
Can I loop just one specific ayah in a Surah? +
Yes! Open the Quran reader, find the Ayah, and use the 'Loop' icon on that specific track. You can also set a high repetition count for it in your custom playlist.
Counter & Customization
How do I switch between Digital and Beads mode? +
Go to the Home screen. At the top, you will see a toggle switch for "Digital" and "Beads". Tap your preferred style to switch instantly.
Can I change the app to Arabic or Urdu? +
Absolutely. Go to the Sidebar Menu > Language. You can choose between English, Arabic, and Urdu. The entire app interface will adapt to your choice.
Is there a Dark Mode? +
Thikr Home follows your system theme by default, but you can also manually toggle Dark/Light mode from the Home screen's top switch next to the menu.
Account & Privacy
Are my voice recordings uploaded anywhere? +
Privacy is our priority. Your voice recordings are stored locally on your device. They are only uploaded if you explicitly choose to sync your data with your account.
How do I delete my account data? +
You can clear all local data from the Settings menu. If you have a synced account, you can request data deletion by contacting us directly.

Still have questions?

If you couldn't find your issue here, please send us a message and we'll get back to you within 24 hours.

info@msconnects.com